Non-Discrimination Policy

Discrimination is Against the Law.

Family Health Choice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation, or gender identity.

Family Health Choice does not exclude people or treat them differently because of race, color, national origin, age, disability, gender or sex. Family Health Choice values the diversity and inclusion of our patients, their visitors, employees, physicians, allied health professionals, volunteers, and others. Family Health Choice:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English as:

  • Qualified interpreters
  • Information written in other languages.

If you need these services, speak with your health care provider, or contact the following: Compliance Department:

If you believe that Family Health Choice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sexual orientation, or gender identity, you can file a grievance with:

Corporate Compliance Department
Attn:  Frank Ponce De Leon

V.P. of Compliance

Family Health Choice

1806 N Flamingo Rd, #220

Pembroke Pines, FL 33028

Office: 954-928-9962

Email: compliance@familyhealthchoice.com

You can file a grievance in person, over the phone, or by mail, fax or email. If you need help filing a grievance, the Family Health ChoiceCorporate Compliance Department is available to help you.

You can also file a civil rights complaint electronically with the U.S. Department of Health and Human Services, Office for Civil Rights through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW Room 509F

HHH Building, Washington, DC 20201

Phone: 1.800.868.1019
TDD: 1.800.537.7697

Section 1157 (15) Taglines Applicable to Florida Individuals with Limited English

Proficiency Informing of Language Assistance Services

Spanish: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-726-5116 (TTY: 711).

French: ATTENTION : Si vous parlez français, des services d’aide linguistique-vous sont proposés gratuitement. Appelez le 1-888-726-5116 (ATS : 711).

Creole-Haitian: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-888-726-5116 (TTY : 711).

Chinese : 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-888-726-5116     (TTY:711 )

Portuguese : ATENÇÃO : Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-888- 726-5116 (TTY: 711).

Italian: ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-888-726-5116 (TTY: 711).

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-888-726-5116 (TTY: 711).

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1- 888-726-5116 (телетайп: 711).

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-888-726-5116 (TTY:711) 번으로 전화해 주십시오.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-726-5116 (TTY: 711).

Thai: เรี ยน: ถ้ าคุณพูดภาษาไทยคุณสามารถใช้ บริ การช่วยเหลือทางภาษาได้ ฟรีโทร 1-888-726-5116 (TTY: 711).

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-888-726-5116 (TTY: 711).

Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-888-726-5116 (TTY: 711).

Arabic:

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1-5116-726-888) رقمھاتف الصم والبكم711

Gujarati: 􀉅ચુના: જો તમે􀉅ુુજરાતી બોલતા

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